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Home > Customer Service > International Shipping/Returns

International Shipping/Returns
Most shipping questions will be answered here: Shipping Q&As

Additional shipping and return information for our International Customers is covered below. Please email us with any additional questions.
 
We accept Visa, Mastercard, American Express or PayPal for international shipments or from an international address. We do not accept checks or money orders.

DreamBabyGifts is fraud smart. We screen diligently for credit card fraud. We pursue fraudulent orders to the full extent of the law.

USPS Express Mail International™ - Usually delivered 3-5 business days after post office pickup depending on origin and destination. For individual country questions, please go to usps.com

USPS Priority Mail International™ - A convenient ways to ship items throughout the world. Usually delivered 6-10 business days after post office pickup depending on origin and destination. For individual country questions, please go to usps.com

All items, with description and value, and any other information required from the USPS, will be declared.

Up to 70 pounds.

We cannot ship sweets internationally. Please do not add them to your shopping cart.

DreamBabyGifts.com and/or Ever After and/or its parties are not responsible for lost, rifled, or damaged product or packages, regardless of whether insurance is available or not. Insurance may not be available to all countries. If insurance IS available, your package will be sent FULLY INSURED. If insurance is not available to your country, you take all risk for your package delivery.

  • We will always carefully package your products.
  • We will include contact information inside the package.
  • We will carefully attach all documents.
  • We will seal the package as required by the USPS.
  • We will insure the item for its full value if it is available to the destination country.
  • We will fill out and comply with the required customs forms for international mailing.

We’re sorry, but insurance coverage for merchandise is available to most, but not all, destination countries from the USPS (go to usps.com for more information on your country).

International mail is subject to customs examination in the destination country. DreamBabyGifts.com and/or Ever After and/or its parties are not responsible for problems with customs at the destination. Do not order items that are not in compliance with all domestic, international, and individual country rules and regulations for mailability.

All items entering a foreign country are subject to customs inspection and assessment of duties, taxes, and fees in accordance with that country’s national laws. Customs duties and taxes are assessed, generally, if the item sent is dutiable and if the value of the item is above the threshold set by the country’s laws. Each country assesses customs, duties, and taxes. DreamBabyGifts.com and/or Ever After and/or its parties is not responsible for customs, duties, and taxes. The recipient is responsible for any fees incurred with international shipments.

International Return Policy
If you are not happy with your product(s)—except for shipping damage or loss—please follow these simples steps:

  1. Notify sales@dreambabygifts.com. Please state why item is being returned. DreamBabyGifts is happy to exchange the item or refund your credit card. Please notify us of your preference in your email. Include your full name, order number, shipping address, and additional contact information.
  2. Repack the product(s) in its original packaging and include the packing invoice. You may replace the outer shipping box with a new, good quality box in compliance with postal requirements. We must have all manufacturer boxes returned with merchandise.
  3. Send back your products(s) with an insured courier. Retain your insurance receipt. DreamBabyGifts is not responsible for items damaged or lost in transit.
  4. Ship to:
    Dream Baby Gifts
    821 Pacific Ave
    Tacoma, WA 98402
    USA
  5. Notify sales@dreambabygifts.com us that a return has been shipped. Include carrier and tracking number, and your name, order number, and contact information.
  • You must notify us within 7 days of receiving your package if you wish to return merchandise. sales@dreambabygifts.com
  • You must mail the merchandise back to us within 14 days of receiving the merchandise.
  • DreamBabyGifts must receive returns within 60 days of the date original order was placed, regardless of reason.
  • DreamBabyGifts does not refund shipping charges and is not responsible for shipping charges on returned items.
  • Items must be declared, packages sealed, and all rules followed in compliance with all domestic, international, and individual country rules and regulations for mailability.
  • We will not exchange or credit your credit card for merchandise that we do not receive, regardless of reason.
  • We do not exchange or credit your credit card for items received that are not in perfect condition, regardless of reason.
  • DreamBabyGifts does not refund shipping charges and is not responsible for shipping charges on returned items.
  • We do not accept returns of any Webkinz product that includes a Webkinz Code, including but not limited to Webkinz, Lil' Kinz, official Webkinz Clothes & Accessories.
  • We do not accept returns or exchanges for personalized items. All defects or damages must be reported to DreamBabyGifts within 5 days of delivery date.  
We reserve the right to request additional shipping if the shipping amount grossly exceeds the amount caclulated by the shopping cart shipping calculator. We will not ship the package when additional shipping charges are requested, until we receive your approval. This does not happen often, however, some shipping estimates do not calculate properly for some countries

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